As a marketplace, Shimply runs a very comprehensive Buyer Protection program so that you are 100% protected. You experience trust and comfort during online shopping at Shimply.com. At Shimply, trust is the foremost thing for each transaction. To extend this trust to buyers, we offer Buyer Protection, which is based on four pillars i.e.
All the merchants selling at Shimply.com are well screened by our team before they are brought on board. We assure you that all the products you buy from our website, regardless of the merchant are genuine, authentic, products being sold by well reputed and honorable merchants at the best prices possible. Of course, we also offer all the warranties, guarantees as entailed by the product, all this at a great price and with the best customer service in the industry.
At Shimply.com, we believe that customer satisfaction is key- therefore we stand behind all merchandise bought at our site. We will replace any order within 7 days of delivery, with free return shipping if you receive a product which is not as per the specifications ordered by you,
However do make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. Please contact our customer support, so we can help facilitate your return.
In case of pre-shipment delays, Shimply also offers you choice to cancel an order prior to its shipment by contacting us at Customer Support.