Where is my Order?
You may check the progress of your dispatch in 'My Order History', once you login to your account using your registered email ID. In case your order is showing "pending dispatch", you will see a "dispatch by" date mentioned against your order. Or else if your order has been dispatched, you will see the courier details mentioned against your order.
I was charged but my order was not confirmed / I can't see my order
In order to ensure high level of security for transactions conducted on Shimply, we require that the bank complete the transaction within 60 seconds. In case of your order, the bank exceeded the time limit and the transaction was aborted. But do not worry, Shimply has a robust payment refund mechanism - our system will detect any money debited by the bank and automatically initiate a refund within the next 3 working days, post which, depending on your bank it might take 3-7 working days for this credit to reflect in your bank account. You will also receive an email from us with refund details, once the refund is completed from our side.
The product that I have received is Defective/ Damaged. What should I do?
The products are sent out by the sellers. We instruct & encourage the sellers to ensure that they take all measures possible to send quality products to you in a secure condition. Still, if you receive a defective electronic item, you are requested to visit / contact the Authorized service centre / customer care centre for the product. In case you have received a damaged or defective product apart from any electronic product, please contact us within 24 hours from receiving this product - we will resolve this to your satisfaction. For more details please refer to our Returns T&C
I want to return the product.
We have a 7 days return policy, in case you want to return your product. Please refer to our T&C for the return
How can I get gift vouchers or promotions?
Once you are registered with Shimply, you will receive daily emails from us informing you about the promotions & deals which include vouchers if any. We run fabulous offers very frequently; we will keep you posted on each one of them. You may also visit our home page to check the "Best Deals" section.
What are the shipping charges on Shimply products?
Shipping charges varies across products & categories. It many also be free in many cases. In most cases sellers offer bulk shipping discount when more than one product is bought from the seller in the same category.
How can I register myself at Shimply?
You can register yourself by clicking the Sign Up link provided at the top right hand corner of our home page. Provide the details like name, email id, and password and click the "Signup" button.